Hotwater24 is a business in the gas water heater installation industry that supplies and installs gas water heaters.

Delivery Policy

Subject to availability and receipt of payment, requests will be processed within 2 days and delivery will be confirmed by way of booking a date for the installer to come to your premises

Return and Refunds policy

The provision of goods and services by Hotwater24 is subject to availability. In cases of unavailability, Hotwater24 will refund the client in full within 30 days. Cancellation of orders by the client will attract a 5% administration fee.

Customer Privacy policy

Hotwater24 shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:

Payment options accepted

Payment may be made via Visa and MasterCard.

Card acquiring and security

Card transactions will be acquired for Hotwater24 via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to to view their security certificate and security policy.

Customer details separate from card details

Customer details will be stored by Hotwater24 separately from card details which are entered by the client on PayGate's secure site. For more detail on PayGate refer to

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).


Hotwater24 takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of domicile

This website is governed by the laws of South Africa and Hotwater24 chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.


Hotwater24 may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information

This website is run by Hotwater24 (Pty) Ltd (private company) based in South Africa trading as Hotwater24 and with registration number 2022/252320/07 and 2 (Director(s)).

Hotwater24 contact details

Email: Telephone: +27(0)79 341 4075